PROGRAM OUTLINE

Five workshops to guide your operations and wow your guests

  • 1

    SESSION 3 - Operational Design

    • Intro to Session 3: Operational Design

    • WORKSHOP 1: A Day in the Life of Your Business

    • 2 - Your Tourism Business Operations is Like a Dance

    • 3 - Operational Elements

    • 4 - Let's Begin With a Day in the Life of Your Business

    • 5 - Elliot's Cafe: A Day in the Life

    • 6 - Dancing Through Your Day

    • 7 - Let's Look at An Example

    • 8 - Now It's Your Time to Try

    • 9 - Download Worksheet 1: Planning My Operation

    • WORKSHOP 2: Your Brand Story in Operations

    • 2 - Remember What Your Story Is?

    • 3 - Your Brand Story is Carried by Your Operations

    • 4 - Your Brand Story Lives in Your Operation

    • 5 - Michael Chernow: Restauranteur

    • 6 - Video Debrief

    • 7 - Walking Through the Brands Story in Operations Worksheet Example

    • 8 - Try to Chart... Your Brand Story in Operations Worksheet

    • 9 - Download Worksheet 2: Your Brand Story in Operations

    • WORKSHOP 3: Guest Platform - Client Facing Systems and Processes

    • 2 - Your Guest Platform

    • 3 - How Do I Build a Great Guest Platform?

    • 4 - Video Intro

    • 5 - Frontenac Outfitters

    • 6 - Frontenac Outfitters Guest Platform: A Great Example

    • 7 - Worksheet Example: Guest Platform (Systems & Processes)

    • 8 - Worksheet: Guest Platform (Systems & Processes)

    • 9 - Download Worksheet 3: Guest Platform (Systems & Processes)

    • WORKSHOP 4: YOUR HOST PLATFORM: Behind the Scenes in Your Operation

    • 2 - Your Host Platform

    • 3 - How Do I Build a Strong Host Platform?

    • 4 - Video Intro

    • 5 - Lisa Dupar Catering

    • 6 - Host Platform Systems and Processes

    • 7 - Worksheet Example

    • 8 - Worksheet

    • 9 - Download Worksheet 4: Host Platform (Systems & Processes)

    • WORKSHOP 5: Building Sustainability into Your Operations

    • 2 - Environmental and Socio-Cultural Sustainability

    • 3 - What Does it Mean to be Sustainable?

    • 4 - Compete and Be the Best

    • 5 - Operational Sustainability

    • 6 - Eagle Wing Tours

    • 7 - Video Debrief

    • 8 - Worksheet

    • 9 - Download Worksheet 5: Design Your Own Sustainability